FAQ
Support
Frequently Asked Questions
Answers to common questions about our products, orders, shipping, and returns.
Orders & Products
What products does ADM Instruments offer?
We offer a full range of dental and surgical instruments, including Extraction Forceps, Scalers & Curettes, Tweezers & Dressing Forceps, Elevators & Osteotomes, and Mirrors & Photography tools.
Are your instruments suitable for professional clinical use?
Yes. Every instrument is manufactured with precision engineering and premium materials, and goes through quality control checks before shipping to ensure it meets professional clinical standards.
Can I place a bulk or wholesale order?
Yes, we accept bulk orders for clinics and distributors. Please contact us directly at support@adminstruments.it with your requirements and we'll get back to you with pricing and availability.
Shipping & Delivery
How long does shipping take?
Orders within Italy typically arrive in 3–5 business days. EU orders take 5–8 business days, and international orders take 7–14 business days. Orders are processed within 1–3 business days before shipping.
Do you ship internationally?
Yes, we ship worldwide. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your shipment's progress.
Returns & Refunds
What is your return policy?
You may request a return within 14 days of receiving your order, provided the item is unused and in its original packaging. For hygiene reasons, opened or used instruments can only be returned if defective or damaged.
How long do refunds take?
Once we receive and inspect your returned item, approved refunds are processed within 5–10 business days to your original payment method.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery at support@adminstruments.it with photos of the issue, and we'll arrange a replacement or full refund at no extra cost.
Payments
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout. All transactions are processed securely.
Still Have Questions?
Our team is happy to help with anything not covered here.
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